Support
Need help with RigCoach? Email us at support@rigcoach.com. We usually reply within 1–2 business days.
To help us fix it faster, include:
- Your phone model and whether it’s iPhone or Android
- The RigCoach version (More › About)
- What you were doing and what happened, plus a screenshot if you can
Quick answers
Where is my data?
On your phone. We can’t see it or restore it, so export your reports regularly (Reports › Export).
My numbers look off.
Check the miles and pay on your loads, your carrier fee in Recurring costs, and that all fill-ups are logged with the amount your fuel card charged.
The diesel price says "Price unavailable."
Connect to the internet; prices update about once a week.
Weather or Road Today is empty.
Allow location for RigCoach in your phone settings and check your internet connection.
Tracking stopped or arrivals aren't marked.
Open the load and tap Track this load, and allow location “Always” for RigCoach in your phone settings. The Arrived, Loaded and Departed buttons always work by hand.
How do I delete my data?
See Delete your data.